We accept returns for exchange or refund within 30 calendar days after delivery of the product. The returned product must be in new, unaltered and unused condition. Customized or personalized merchandise may not be returned or exchanged, including merchandise with logos. Any additional services are not refundable once delivered or performed. All returns require a Returned Merchandise Authorization (RMA).
If you are unsure of a size, you are welcome to purchase an item blank to try on and confirm. We can then logo the item if you return it to us (Additional shipping charges will be applied) or bring the item into our store.
Only the purchase price and applicable sales tax will be credited or refunded. Refunds for purchases made with a credit card must be returned to the same card used in the original transaction. Refunds for purchases made with a gift certificate or gift card may only be issued as a store credit.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are received defective qualify for replacement, store credit or refund and we will pay for additional shipping costs. We may ask for a photograph of the defective or damaged items, or request you to physically return the defective merchandise to us for confirmation of defect. All returns require a Returned Merchandise Authorization (RMA).
Refunds are contingent upon inspection of item(s). There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.
Customer is responsible for all shipping costs if we are not at fault.
To request an RMA:
1) Log into your account on this web site
2) View Completed orders to find your order containing the items you'd like to return. Select Return Items (s)
3) Select the quantity for the items you want to return. Include a note indicating the size you would like in exchange, and submit the request.
We will be notified of your request and you will receive an email with a link to show the authorization number.
When you receive the authorization, please package and ship the item to us, including the RMA number on the package. When we receive your return, we will complete the exchange, refund or credit as applicable.
You are also welcome to visit our retail location to complete the exchange or return.